Ormeau Florist guarantees the freshest, flower quality and value of every Ormeau Florist order. Each arrangement is delivered and created by a professional fully qualified florist.

Typically we will not offer both a refund and a resend. Where flowers have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem.

In order to qualify for a replacement or refund, the following conditions must be met:

  • We require a photo of the whole bunch of flowers to be taken and emailed to us within 48 hours (2 days) of delivery.
  • Proper care of the flowers must also be taken. This includes following each step of our Flower Care instructions We cannot guarantee freshness or beauty for flowers that are not watered and well cared for.

If we determine that your flowers were damaged during the delivery process or below the quality we’d expect, we will offer to replace your flowers with the same (if possible) or a similar bunch.

In the case that your flowers are not delivered at all, we will provide a free replacement bunch or full refund if desired.

In the event that your delivery is delivered late due to an incorrect address supplied or a recipient not being available to receive the box, we cannot provide a refund or replacement.

If you’re provided with a refund:

All refunds for orders placed online are credited back to the original credit card on which the order was purchased or via PayPal account, if that form of payment was selected.

If you’re provided with a replacement bunch:

Then, subject to any statutory rights you may have (including under the Australian Consumer Law) which cannot be excluded, you agree we have completely discharged our obligations, and any liability we may have, to you.

Change of mind

As long as the order hasn’t already been delivered or isn’t already on-board with the driver, we would be happy to try and accommodate a change of mind and refund/recharge the difference in amount if applicable. We are unable to accept change of mind requests once a delivery is on-board with our delivery driver.